Refund policy
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us. The right of withdrawal expires 14 days after the day you received your item.
Christmas 2025: From November 10, 2025, we have extended the return and exchange period. You can therefore exchange or return your item until January 31, 2026.
If you have ordered several different items in one order, but they are delivered separately, the deadline runs from the day you receive the last item. If the order consists of several batches or parts, the cancellation period expires 14 days after the day you receive the last batch or the last part.
The deadline means that you have 14 days from receipt to give us clear notice that you wish to cancel your purchase. You can send an email to undra@undarmaa.com or use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You cannot cancel your purchase by simply refusing to accept delivery of the goods without also giving us clear notice.
In December, we offer an extended right of withdrawal, so items purchased up to Christmas can be returned until mid-January.
Upon return, the full amount including shipping will be refunded.
Returns
You must return the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase.
You can use the return label enclosed with your shipment. It costs DKK 39, which we will deduct from the amount to be refunded.
Alternatively, you can choose to pay for the return yourself. In that case, we recommend that you choose a trackable shipping method so that both you and we can follow the package. Regardless of whether you use our return label or arrange the return yourself, you are liable if any damage occurs during transport.
You bear the risk for the goods from the time of delivery.
It is also possible to return items in person at our showroom in Søborg – however, this must be arranged in advance by emailing undra@undarmaa.com.
Return packages should be sent to:
Undarmaa
Carl Møllers Allé 33
2860 Søborg
Condition of goods upon return
You are only liable for any deterioration in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
In other words: You may try the item in the same way as you would in a physical store, but you may not actually use it. If the item has been used beyond this, we consider it to be used, which means that if you cancel the purchase, you will only receive part or none of the purchase price back, depending on the commercial value of the item, and in certain cases this may mean that you will only be refunded the shipping costs.
To ensure that you receive a full refund, please ensure that items are returned without any visible signs of wear, stains, odors, or perfume, and that the original tags and labels are intact and have not been removed.
We recommend that you return the item in its original packaging. If the original packaging is missing, this may result in a reduction in the value of the item.
Refund of the purchase amount
If you change your mind about your purchase, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer).
The refund will be made without undue delay and no later than 14 days from the date on which we received notification of your decision to cancel the agreement. However, we may withhold the refund until we have received the goods back or you have provided documentation that they have been returned, whichever occurs first.
If the item has been handled in a way that has caused a loss of value, an amount corresponding to this loss of value will be deducted. If the item is so damaged or used that it no longer has any commercial value, you may only be able to get the delivery costs refunded.
If you use our return label, we will deduct $5.95 for the return shipment in connection with the refund. If you choose to handle the return yourself, you will be responsible for the shipping costs. If you choose a different shipping method than our return label, we strongly recommend that you send the package as a traceable shipment. You are responsible for the item until we have received it.
We will make the refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. Please note that it may take up to 5–10 banking days for the amount to be available in your account, depending on your bank.
If you wish to cancel your purchase, please send the item to:
Undarmaa
Carl Møllers Allé 33
2860 Søborg.
You can also cancel your purchase by giving clear notice and delivering the item in person to the above address by prior arrangement.
We do not accept cash on delivery parcels.