Terms of service
General information
Undarmaa.com is operated by DANGOL Trading
Carl Møllers Alle 33
2860 Søborg
Company reg. no. (CVR) 29573255
Sole proprietorship
Undra@undarmaa.com
Price and payment
In this shop you can pay with Visa, Mastercard, MobilePay and Anyday. All prices are inclusive of VAT. Payment is processed via Shopify Payments, which handles transactions through an encrypted connection and complies with international security standards (PCI DSS).
Prices are daily prices. Your card is only charged when the item is shipped.
All contracts are concluded in Danish.
The Anyday payment option is available for purchases of 300 DKK or more. When you choose to pay with Anyday, we charge the first payment when your item is shipped. After that, you will pay a monthly instalment on the last business day of each month. The number of monthly instalments starts from four months and may vary depending on your chosen payment plan. The size of each instalment is determined by your order's total amount, your chosen flex instalment and the specific payment plan you have chosen. Remember that if you pay all instalments on time, no interest or fees will accrue. Should you return your purchase, your agreement with Anyday will be automatically cancelled. Further details and terms of use for Anyday can be found here: https://da.anyday.io/terms-conditions/shopper
Reservation of funds
If you pay with an international payment card, the amount is reserved immediately. The funds are reserved on your card or account until:
1) We charge the amount when we ship the item, or
2) the funds are released according to your agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.
Shipping
Shipping costs 29 kr. for delivery to a parcel shop, 39 kr. for delivery to your address. Shipping is free on purchases over 899 kr.
We ship the item the same business day if the order is placed before 3pm. Orders placed after 3pm, or on Saturday–Sunday, are shipped the following business day.
All items are shipped with Postnord, which means the item is insured and can be tracked with a "track and trace" number. Typical delivery time is 1–2 business days.
Right of withdrawal
As a consumer, you have a 30-day right of withdrawal when you shop with us. The period runs from the day you receive the item – or the last item, if your order arrives in several parcels. Within those 30 days you must give us clear notice that you wish to withdraw.
You can send an email to undra@undarmaa.com or use the standard withdrawal form at the bottom of the terms of trade.
The webshop includes a digital withdrawal function, accessed via a link at the bottom of the page under "Customer service". There you can state that you wish to withdraw from your purchase and enter your order number. We then send you a receipt confirming the content as well as the date and time of submission. The receipt also explains how and when to return the item.
You cannot withdraw from the purchase simply by refusing to accept the item without also giving us clear notice.
In December we offer an extended right of withdrawal, so items purchased in the run-up to Christmas can be returned until the end of January.
Return
You must return the item to us without undue delay and no later than 14 days after you have notified us that you wish to withdraw from your purchase.
You can use the return label enclosed with your shipment. This costs 39 kr., which we deduct from the amount refunded.
Alternatively, you can choose to pay for the return yourself. In that case, we recommend that you choose a trackable shipment, so that both you and we can follow the parcel. Regardless of whether you use our return label or handle the return yourself, you are liable if damage occurs during transport.
You bear the risk for the item from the time of its delivery.
It is also possible to hand in returned items in person at our showroom in Søborg – however, this must be arranged in advance by email to undra@undarmaa.com.
Return parcels must be sent to:
Undarmaa
Carl Møllers Allé 33
2860 Søborg
Condition of the item on return
You are only liable for any diminished value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item.
In other words: you may try the item in the same way as if you were trying it in a physical shop, but you must not actually use it. If the item has been used beyond this, we consider it used, which means that upon withdrawal you will only receive part of or none of the purchase amount back, depending on the item's commercial value, and in certain cases this may mean that you can only get the shipping costs back.
If you want to be sure of receiving the full amount back, you must ensure that items are returned without visible signs of use, stains, odour or perfume, and that the original tags and labels are intact and have not been removed.
We recommend that you return the item in its original packaging. If the original packaging is missing, this may result in a reduction in the value of the item
Refund of the purchase amount
If you withdraw from your purchase, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer).
The refund will be made without undue delay and no later than 14 days from the date on which we received notice of your decision to withdraw from the agreement. However, we may withhold the refund until we have received the item back, or you have provided documentation that it has been returned, whichever occurs first.
If the item has been handled in a way that has resulted in a reduction in value, an amount corresponding to this reduction in value will be deducted. If the item is so damaged or used that it no longer has a commercial value, you risk only receiving the delivery costs back.
If you use our return label, we deduct 39 kr. for the return shipment in connection with the refund. If you choose to handle the return yourself, you cover the shipping cost yourself. If you choose a shipping method other than our return label, we strongly recommend that you send the parcel as a trackable shipment. You are responsible for the item until we have received it.
We will carry out the refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. Please note that it may take up to 5–10 banking days before the amount is available in your account, depending on your bank.
If you withdraw from the purchase, the item must be sent to:
Undarmaa
Carl Møllers Allé 33
2860 Søborg.
You can also withdraw from the purchase by giving clear notice and delivering it in person to the above address by prior arrangement.
We do not accept parcels sent cash on delivery.
Right to complain (statutory warranty)
The defect rules of the Danish Sale of Goods Act apply to the purchase of goods. When you shop with us as a consumer, you have a right to complain for 24 months. If your complaint is justified, this means you can have the item repaired, replaced, refunded, or receive a reduction in price, depending on the specific situation.
You must complain within a "reasonable time" after you have discovered the defect. If you complain within two months of discovering the defect, the complaint will always be considered timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to keep a receipt for shipping so that we can refund your shipping costs.
The item should be sent to:
Undarmaa
Carl Møllers Allé 33
2860 Søborg
When returning the item, please include a detailed description of the problem.
We do not accept parcels sent without a return address or parcels sent cash on delivery.
Fine wool items such as cashmere, yak and camel in 100% pure wool require more care than ordinary wool items. Among other things, you should expect that some pilling may occur at first, which can easily be removed by hand. It is also important to care for and clean the product correctly (including airing it before storing it) so that it is not exposed to moth damage or heavy wear. Please also refer to the instructions in the section on wool care.
Privacy policy
We need the following information when you shop with us:
Name, address, phone number and email address.
We register and disclose your personal data in order to deliver the item to you.
The personal data is registered with Dangol Trading and stored for five years, after which the data is deleted.
The data controller for undarmaa.com is Undra Thrane.
As a data subject registered with Dangol Trading, you always have the right to send us your objections to the registration. You also have the right to access what information is registered about you. You have these rights under the Danish Data Protection Act. Enquiries in this connection should be sent to: undra@undarmaa.com.
Specifically for newsletter sign-up: We register name and email address so we can send information, news and offers. Name and email address are registered in our email system, Klaviyo. Emails are sent on average 1–2 times per month throughout the year.
Complaints
If you as a consumer wish to complain about your purchase, please contact Undra Thrane at undra@undarmaa.com. If we are unable to find a solution, you can submit a complaint to:
Nævnenes Hus (the Danish Board of Appeal)
Toldboden 2
8800 Viborg, Denmark
www.naevneneshus.dk
To be able to complain, the item or service you wish to complain about must have cost at least 1,220 kr. and at most 100,000 kr. For complaints about clothing and shoes, however, the price must have been at least 790 kr. There is a fee for having the complaint processed.
If you are resident in Denmark and have purchased from a seller outside Denmark but within the EU, Norway, Iceland or the United Kingdom, you can complain to the European Consumer Centre here
If you live in another EU country, Norway or Iceland, you can contact the European Consumer Centre in that country.
Undarmaa.com is e-mærket certified, and you can therefore choose to use e-mærket's free case handling. When you have shopped at an e-mærket-certified webshop, you are also covered by e-mærket's buyer protection. Read more at emærket.dk or call +45 44858590.
These terms of trade were last updated on 12.09.2025
Standard withdrawal form (to be sent in printed form with the item)
(This form should only be completed and returned if the right of withdrawal is being exercised)
To:
Undarmaa.com
Carl Møllers Allé 33
2860 Søborg
Email: undra@undarmaa.com
I hereby give notice that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:
Ordered on:
Received on:
Consumer's name:
Consumer's address:
Consumer's signature:
(only if the content of this form is notified on paper)
Date:
